I would never use this service again in a million years if I had the choice.Started in 1914 Greyhound, is now a subsidiary of the British transportation company FirstGroup The whip cream that this cherry sits atop is the fact that I can’t even see the words I’m typing as I do this so I’m living on a prayer in hoping it shows up in the app. The cherry on top being that their system was down and could not be bothered to give me a refund but could magically charge me for another bus without issue. I think the worst part was going to the destination only to see a piece of paper taped to the door to let me know that they had moved locations which made me late to my return bus that I had kept. Where do I begin? The dilapidated station where I was supposed to be picked up for my departure that cancelled on me despite being on time? The hour long wait for anyone at customer service to pick up the phone to help me with this issue that was not at all my fault? The chat service that barely let me type a word before assuming that I was afk even as I was typing to respond? Being told to cancel my own trip? Or the fact that my friend had to drive hours to get me because of this massive mess? No, wait. Terrible Costumer Service Communication/Placement I do not expect this review to see the light of day! They have a 19th century management style and do not like bad news. So, the app is a great idea but it allows errors that are not correctable by employees, even if the error is obvious. She explained they receive a lot of chats and they handle four at a time so their protocol is to only allow 1 minute. ![]() On the third try I immediately told her she was closing the chat before I could text. I tried their chat and before I could complete the text she “Rochelle” closed the chat. When I rated the first question a “1” the survey dropped the call. When I called back and talked to a different agent she put me on hold to talk to a supervisor and the call rolled over to a survey. When I tried to get resolution by phone the first agent would not let me talk to a supervisor. Their agents by phone told me their was nothing they could do. So, if you are booking Economy you will have an unusable ticket(s) that they will not correct even though it is an obvious error caused in part by their app. However, beware that it allows the the same person to be booked for the same bus at the same time when booking multiple people. Some of our over 1900 bus routes across North America include:įor details on what personal information we collect and for what purpose, your privacy rights and how to exercise them, visit We like it when you use our app, that’s why we send out app only email offers
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